GUEST SERVICE REPRESENTATIVE

RIDGECREST HOSPITALITY LLC; Ridgecrest (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

RIDGECREST HOSPITALITY LLC is seeking a Guest Service Representative to join TownePlace Suites Ridgecrest on site in Ridgecrest, CA. This full-time role pays $17.00–$18.50 per hour and focuses on delivering friendly, professional front desk service to guests from check-in to checkout.

You will handle reservations, process payments, coordinate with housekeeping, and help ensure a smooth, memorable stay. Prior hospitality experience is helpful but not required; training provided.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escal
• Provide local information and general hotel assistance

Skills

Customer service

Communication skills

Front desk systems

Multitasking

Flexible shifts

Job description

Job DetailsJob Location: TownePlace Suites Ridgecrest - RIDGECREST, CA 93555Position Type: Full TimeSalary Range: $17.00 - $18.50 HourlyJob Shift: AnyYou are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escal
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

QualificationsWhat Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends