Guest Experience Specialist

Ojai Valley Inn & Spa; Ojai (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Ojai Valley Inn & Spa in Ojai, CA seeks a friendly Guest Service Agent to check guests in and out, handle calls, and assist with reservations and concierge services.

You will maintain front desk standards, process payments, provide directions, and promote hotel amenities, while upholding privacy and security protocols.

The role requires excellent English, a hospitable demeanor, and the ability to multitask under pressure in a luxury resort environment.

Qualifications

• Essential: Experience in guest relations and resolution.
• Essential: 1 year in a Four or Five Diamond hotel.
• Essential: Proficiency in reading, writing, and speaking English.
• Essential: Ability to write legibly.
• Essential: Basic mathematical computations.
• Essential: Team player.
• Essential: Basic MS Office Suite skills.
• Essential: Multitask while maintaining professional demeanor.
• Essential: Attention to detail and confidentiality.
• Essential: Ability to work with minimal supervision.

Responsibilities

• Handle guest complaints according to procedures and notify supervisor when necessary.
• Provide accurate directions to guests and visitors.
• Ensure security of guest room access.
• Suggest and up-sell available rooms.
• Handle cash according to procedures.
• Maintain cleanliness and organization of Front Office areas.
• Answer telephones and transfer calls.
• Process guest check-ins and check-outs.
• Welcome guests to the resort and direct them accordingly.
• Record wake-up call requests and assist Reservations calls as needed.
• Provide Concierge service when necessary.
• Maintain knowledge of daily activities, arrivals/departures, hotel features and hours of operation.
• Work to prevent accidents and protect confidential information.
• Comply with OVI standards and provide directions or transportation as needed.
• Present a professional service-oriented manner and maintain regular attendance.

Skills

Guest relations

Customer service

English fluency

Legible writing

Math skills

Team player

MS Office

Multitasking

Attention to detail

Confidentiality

Cash handling

Education

Some college or hospitality training

Tools

Property Management Systems

Job description

Ojai Valley Inn & Spa in Ojai, CA seeks a friendly Guest Service Agent to check guests in and out, handle calls, and assist with reservations and concierge services.

You will maintain front desk standards, process payments, provide directions, and promote hotel amenities, while upholding privacy and security protocols.

The role requires excellent English, a hospitable demeanor, and the ability to multitask under pressure in a luxury resort environment.