Front Desk Agent

Hotel Viking; Newport (RI); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Teledoc service

Maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

PTO

401k match

Job summary

Hotel Viking in Newport, RI, is seeking a friendly Front Desk Agent to welcome guests and ensure a seamless arrival and departure experience. You will deliver outstanding service, handle check-ins and check-outs, respond to guest inquiries, and offer local recommendations while collaborating with other departments to create memorable stays.

Ideal candidates have customer service experience in hospitality, cash handling skills, strong communication, and the flexibility to work evenings, weekends,

Qualifications

• Customer service experience in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Able to stay calm, think quickly and solve problems.
• Familiarity with hotel property management systems.
• Strong organizational skills with multitasking ability.
• Flexible availability including evenings, weekends and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional guest check-in/check-out service.
• Respond to guest inquiries and resolve issues with empathy.
• Offer recommendations on local attractions, dining and amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS software

Organization

Multitasking

Flexibility

Education

High school diploma

Tools

Hotel PMS software

Job description

Property Description

Hotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team. As a historic and luxurious property offering unparalleled hospitality, Hotel Viking is the perfect place to further your career in the hospitality industry. With its breathtaking views, elegant accommodations, and exceptional service, Hotel Viking has been a renowned destination for discerning travelers since 1926. As an employee, you will have the opportunity to work in a vibrant and dynamic environment where you can showcase your skills and expertise. Join our team and be part of a legacy of excellence at Hotel Viking, where we strive to create unforgettable experiences for our guests. Apply today to be a part of our prestigious team!

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check‑ins and check‑outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem‑solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High school diploma or equivalent

Benefits

• Multiple tiers of medical coverage
• Dental & vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off (vacation, sick, bereavement, and holidays)
• 401k match

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.

Salary Range

USD $22.00 – USD $22.00 /hr.