Guest Experience Specialist

Resorts World Las Vegas; New York (NY); On-site; USD 90,202,000 - 101,408,000; Full time

Job summary

Resorts World New York City seeks a Guest Services Agent to uphold 5-star service standards across all guest touchpoints. You will assist with check-in/check-out, reservations, and guest inquiries while maintaining professionalism in a fast‑paced environment.

The role emphasizes strong communication, problem solving, and teamwork. Must be 21+, have a high school diploma or GED, and be capable of obtaining the NY Gaming Commission license.

Qualifications

• High school diploma or GED or relevant experience.
• 21+ age requirement; ability to obtain NY State Gaming Commission license.
• Prior guest service experience preferred.
• Excellent communication and attention to detail.

Responsibilities

• Maintain standards of 5-star service.
• Book guest accommodations, reservations for rooms, shows or dining.
• Handle guest complaints and inquiries with poise.
• Greet guests warmly and assist with transportation or directions.
• Ensure accurate cash handling and credit procedures.

Skills

Communication

Attention to detail

Guest service

Conflict handling

Multitasking

Flexible scheduling

Team player

Conversation skills

Patience

Stress tolerance

Common sense

Professionalism

Education

High school diploma or GED

Job description

Resorts World New York City seeks a Guest Services Agent to uphold 5-star service standards across all guest touchpoints. You will assist with check-in/check-out, reservations, and guest inquiries while maintaining professionalism in a fast‑paced environment.

The role emphasizes strong communication, problem solving, and teamwork. Must be 21+, have a high school diploma or GED, and be capable of obtaining the NY Gaming Commission license.