Weekend PM Front Office Assistant Manager

Hilton Tempo Nashville; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilton Tempo Nashville is seeking an Assistant Guest Services Manager to support Front Office operations and ensure exceptional guest experiences. You will supervise the Guest Services team, handle guest concerns, and uphold brand standards during weekend availability with a 3 PM start time for PM shifts.

Primary responsibilities include maintaining knowledge of hotel services, coordinating staff duties, and ensuring smooth check-in/check-out while maximizing guest satisfaction and service

Qualifications

• High school graduate or equivalent.
• Two years’ experience as a Front Office Agent.
• Must be able to communicate in English with guests, management and co-workers.
• Ability to enforce hotel's standards, policies and procedures with Front Desk staff.
• Ability to prioritize and organize work assignments; delegate work.
• Ability to direct performance of staff and follow up with corrections where needed.

Responsibilities

• Maintain complete knowledge of hotel features/services, hours and room types.
• Supervise Guest Services staff and resolve guest concerns.
• Ensure adherence to brand and company expectations and service standards.
• Monitor check-in/check-out processes and guest requests for timely responses.

Skills

Guest services

English communication

Education

High school diploma or equivalent

Job description

Hilton Tempo Nashville is seeking an Assistant Guest Services Manager to support Front Office operations and ensure exceptional guest experiences. You will supervise the Guest Services team, handle guest concerns, and uphold brand standards during weekend availability with a 3 PM start time for PM shifts.

Primary responsibilities include maintaining knowledge of hotel services, coordinating staff duties, and ensuring smooth check-in/check-out while maximizing guest satisfaction and service