Guest Experience Specialist

Eau Resort & Spa Palm Beach; Manalapan (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Eau Resort & Spa Palm Beach in Manalapan, FL is seeking a Guest Experience Agent to deliver Forbes-level, intuitive service across the guest journey—from pre-arrival to post-departure—combining front desk operations, concierge services, and guest relations. The role checks guests in and out, processes payments, and coordinates reservations and special requests with precision.

The ideal candidate has strong communication skills, prior front desk or guest relations experience, and the ability to

Qualifications

• High school graduate; some college in hospitality preferred.
• Excellent communication and guest relation skills.
• Ability to calculate accurately and manage payments.
• Proficient with computers and POS systems.
• Prior front desk, concierge, or guest relations experience.

Responsibilities

• Check guests in and out and process payments.
• Manage reservations, amenities, and requests.
• Coordinate transportation, dining, cabanas, celebrations and special events.
• Provide Forbes level, VIP recognition and seamless service.
• Maintain confidentiality and security of guest information.

Skills

Guest service

Communication skills

Teamwork

Cashiering

Data entry

Hospitality knowledge

Education

High school diploma

Hospitality coursework

Tools

POS systems

Computers

Job description

Eau Resort & Spa Palm Beach in Manalapan, FL is seeking a Guest Experience Agent to deliver Forbes-level, intuitive service across the guest journey—from pre-arrival to post-departure—combining front desk operations, concierge services, and guest relations. The role checks guests in and out, processes payments, and coordinates reservations and special requests with precision.

The ideal candidate has strong communication skills, prior front desk or guest relations experience, and the ability to