Guest Experience Specialist

Coushatta Casino Resort; Louisiana (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Coushatta Casino Resort is seeking a guest services associate to provide accurate information to guests about hotel policies, services and amenities. The role focuses on ensuring top-notch guest service and satisfaction at all times.

Qualifications include a high school diploma or GED, with preferred hotel management coursework. Strong communication and the ability to stay professional under pressure are essential.

Qualifications

• Must possess excellent communication and organizational skills.
• Previous Hotel/Motel experience preferred.
• Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times.

Responsibilities

• Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

Skills

Communication

Organization

Education

High School diploma or GED

Some college in Hotel Management

Job description

Coushatta Casino Resort is seeking a guest services associate to provide accurate information to guests about hotel policies, services and amenities. The role focuses on ensuring top-notch guest service and satisfaction at all times.

Qualifications include a high school diploma or GED, with preferred hotel management coursework. Strong communication and the ability to stay professional under pressure are essential.