Guest Experience Specialist

Holden Forests & Gardens; Kirtland (OH); On-site; USD 17,000 - 24,000; Part time

Job summary

Holden Forests & Gardens seeks a Guest Services Representative to welcome visitors at the Holden Arboretum in Kirtland, OH. You will handle admissions, memberships, and merchandise sales, while delivering outstanding guest service and program information.

This role requires a friendly demeanor, strong communication, and the ability to work weekends and holidays. The position supports a team-oriented environment in a beautiful Northeast Ohio setting with opportunities to engage families and

Qualifications

• Experience with customer service, preferred
• Retail and cash handling experience, preferred
• Must enjoy working with the public, families and children
• Effective verbal and written communication
• Ability to work within a team and be self-motivated when working individually
• Ability to take initiative and problem-solve
• Ability to work outdoors in a variety of weather conditions
• Must pass a criminal background check
• Ability to understand basic instructions using the English language
• Stand and/or sit for extended periods of time

Responsibilities

• Supports Holden Forests & Gardens’ mission, vision, and values
• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register with Altru, the organization’s constituent management and point-of-sale system
• Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
• Answer guest telephone calls & emails and assist guests with in-person inquiries
• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
• Support on-site meetings/programs and assist with room set-up
• Manage customer concerns, provide prompt follow-up, and relay information as needed to supervisor
• Communicate effectively verbally, via email, and via radio
• Ensure proper admission policies are being followed
• Ensure safety practices are being followed
• Drive Holden Forests & Gardens’ golf carts on the property as needed
• Perform shifts at the Canopy Walk & Emergent Tower managing and monitoring guest flow, as needed
• Perform other duties as assigned

Skills

Customer service

Retail experience

Cash handling

Teamwork

Communication

Tools

Altru POS system

Job description

Holden Forests & Gardens seeks a Guest Services Representative to welcome visitors at the Holden Arboretum in Kirtland, OH. You will handle admissions, memberships, and merchandise sales, while delivering outstanding guest service and program information.

This role requires a friendly demeanor, strong communication, and the ability to work weekends and holidays. The position supports a team-oriented environment in a beautiful Northeast Ohio setting with opportunities to engage families and