Guest Experience Specialist

Bok Tower Gardens Inc; Florida; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Bok Tower Gardens is hiring a Visitor Services Associate to enhance guest experiences with courteous service and information across the Gardens. The role involves greeting visitors, handling admissions and memberships at the gate and information desk, and supporting events and reporting tasks.

The position covers weekday and weekend shifts, with availability during holidays and after-hour events, and requires a professional, customer-focused approach and the ability to work with a diverse team

Formación

• HS Diploma/ GED required.
• Previous guest experience and customer service experience dealing with a high volume of visitor/public contact.
• Excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred.
• Ability to multi-task and stay abreast of and articulate current offerings; Ability to work independently, as well as part of a team, effectively.
• Ability to interact and work harmoniously with a diverse staff and volunteers; Organized and detail oriented.
• Previous money handling experience a plus.

Responsabilidades

• Provide excellent customer service to Bok Tower Gardens’ daily visitors. Greet visitors in a courteous and professional manner and respond to questions/needs promptly.
• Handle all transactional activities for visitors at the Gate and Information Desk including membership, admission, ticketing using BTG software.
• Assist with events.
• Answering phone.
• Provide administrative support, manage and run reports.
• In addition to the above, support in EL Retiro: conduct informative tours, provide information about hours, events, policies, crowd control, assist with special events, and foster positive guest relationships.
• In Hammock Hollow: set out learning materials, keep areas stocked and safe, greet guests warmly, monitor safety, model care for nature.
• For School Field Trips: review standards, set up materials, greet students, set a positive tone, facilitate activities with standards in mind.

Conocimientos

Customer service

Cash handling

Greet visitors

Multitasking

Communication

Educación

HS Diploma/GED

Herramientas

BTG software

Descripción del empleo

Bok Tower Gardens is hiring a Visitor Services Associate to enhance guest experiences with courteous service and information across the Gardens. The role involves greeting visitors, handling admissions and memberships at the gate and information desk, and supporting events and reporting tasks.

The position covers weekday and weekend shifts, with availability during holidays and after-hour events, and requires a professional, customer-focused approach and the ability to work with a diverse team