Director of Volunteer Resources

Holden Forests & Gardens; Cleveland (OH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Paid Time Off

8 Paid Holidays a year + 3 Floating

403(b)

Free parking

Free admission to museums

Employee Assistance Program

Job summary

Holden Forests & Gardens, which include the Holden Arboretum and the Cleveland Botanical Garden, connects people with the wonder, beauty, and value of trees and plants, to inspire action for healthy communities. Volunteers are central to that mission.

We’re looking for an innovative, energetic, people-centered leader to build and champion a thriving volunteer community. You will set the vision and strategy for how hundreds of volunteers are recruited, trained, recognized, and inspired.

Qualifications

• At least three years of progressive experience in volunteer management or a similar field.
• At least three years in a leadership or supervisory role.
• Experience supervising, coaching, and developing staff and/or volunteers.
• Experience developing and managing a budget.
• Experience with managing projects with multiple stakeholders.
• Experience with a volunteer management system, or with database software in lieu of one.
• Excellent written and verbal communication skills.
• Ability to work some evenings and weekends as needed.

Responsibilities

• Set the vision, goals, and priorities for Volunteer Resources in support of our mission.
• Develop and track KPIs and outcome-based assessments, using data and surveys to evaluate impact.
• Set direction for technology and learning tools, including Volgistics.
• Research and bring forward best practices in volunteer engagement and management.
• Oversee the department budget, grants and other funding possibilities.
• Shape recruitment, orientation, training, appreciation and recognition initiatives.
• Oversee volunteer communications strategy and implementation.
• Champion an inclusive culture of volunteerism and create pathways for diverse backgrounds to contribute.
• Represent the department at signature events to inspire and thank volunteers.
• Build capacity by aligning volunteers with leadership opportunities.
• Equip staff who supervise volunteers and develop lead volunteer programs.
• Build relationships with executives and partners, serving as an ambassador for volunteerism.

Skills

Volunteer management

Leadership

Budget management

Project coordination

Staff supervision

Volunteer database

Event planning

Availability evenings/weekends

Communication

Tools

Volgistics

Database software

Job description

Position:Director of Volunteer Resources

Location: Cleveland, OH

Job Id:261005

# of Openings:1

Director of Volunteer Resources

Help us grow a volunteer community as remarkable as our landscapes!

Holden Forests & Gardens, which include the Holden Arboretum and the Cleveland Botanical Garden, connects people with the wonder, beauty, and value of trees and plants, to inspire action for healthy communities. Volunteers are central to that mission.

We’re looking for an innovative, energetic, people-centered leader to build and champion a thriving volunteer community. You will set the vision and strategy for how hundreds of volunteers are recruited, trained, recognized, and inspired. You will also equip staff across the organization to engage volunteers well and work closely with colleagues in every department. This is a role for someone who loves both the big picture (strategy, metrics, budgets) and people interaction: championing volunteers, welcoming them at signature events, and making sure they feel valued. This is a full-time position reporting to the Vice President of People & Culture, with direct supervisory responsibility for the Manager of Volunteer Resources. The primary office location is at Cleveland Botanical Garden in Cleveland, Ohio with regular travel to The Holden Arboretum in Kirtland, Ohio.

Key Responsibilities

Key responsibilities of the Director of Volunteer Services include, but are not limited to:

Lead the strategy:

• Set the vision, goals, and priorities for Volunteer Resources in support of our mission
• Develop and track key performance indicators and outcome-based assessments, using data and stakeholder feedback and surveys to evaluate impact, and share results with leadership
• Set direction for technology and learning tools, including our Volgistics volunteer management system, so they support data-driven decisions and a seamless volunteer experience
• Research and bring forward best practices and emerging trends in volunteer engagement and management

Shape the volunteer experience:

• Oversee the department budget, grant and other funding possibilities.
• Working closely with the Volunteer Resources Manager, shape our approach to recruitment and marketing, orientation and training, and appreciation and recognition initiatives.
• Oversee an effective volunteer communications strategy and implementation process
• Champion a welcoming, inclusive culture of volunteerism and create new ways for people of all backgrounds and abilities to contribute
• Represent the department at signature volunteer events and recognition occasions to inspire, welcome, and thank volunteers

Lead and build capacity:

• Build capacity within our volunteer corps by aligning volunteers with high-capacity leadership opportunities
• Equip staff who supervise volunteers, and develop our lead volunteer program, to engage, motivate, and retain volunteers
• Build relationships with executive leadership, department leaders, community partners, and other key stakeholders, and serve as an ambassador for volunteerism at Holden Forests & Gardens

Keep our community safe:

• Lead risk prevention by setting volunteer policies, standards, and procedures for screening, safety, and compliance, and ensure volunteers are trained in safety procedures before they take part in activities
• Lead by example and encourage open conversation about safety concerns

Qualifications and Skills:

Required:

• At least three years of progressive experience in volunteer management or a similar field
• At least three years in a leadership or supervisory role
• Experience supervising, coaching, and developing staff and/or volunteers
• Experience developing and managing a budget
• Experience with managing projects with multiple stakeholders
• Experience with a volunteer management system, or with database software in lieu of one
• Excellent written and verbal communication skills
• Ability to work some evenings and weekends as needed

Preferred:

• Event planning experience
• Experience designing and facilitating group training and discussion
• Grant and proposal writing experience
• Skills in data analysis, program evaluation, and reporting
• Working knowledge of video, photo, design, and marketing automation tools

You are:

• A strategic thinker
• An energetic, enthusiastic ambassador for volunteerism who inspires and motivates others
• A warm, empathetic relationship-builder and an inspiring coach who develops people and builds strong teams
• A creative, collaborative problem-solver who works well across departments

Physical requirements:

• This role regularly involves standing, walking, bending, stooping, kneeling, and crouching, and occasionally lifting or carrying 5 to 25 pounds.
• Some work happens outdoors at both campuses and at events.

Holden Forests & Gardens (HF&G) is a great place to work!

In addition to the salary range starting at $70,000, we offer

• Medical, Dental and Vision Benefits
• Paid Time Off
• 8 Paid Holidays a year + 3 Floating Holidays
• 403(b)
• Employee sponsored life insurance, long term disability and short-term disability
• Work in a beautiful environment within Greater Cleveland
• Discounts in our stores & cafes
• Free parking at both campuses anytime we are open
• Free admission to many Northeast Ohio Museums
• Free Employee Assistance Program
• And Much More!

Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors.