Guest Experience Specialist

Marriott-International; Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Paid time off

Paid holidays

Job summary

Waterford Hotel Group seeks a Guest Service Agent in Hartford to be the welcoming face of the hotel. You will handle check-ins/outs, manage reservations, and assist guests with inquiries while upholding Marriott and Waterford standards.

The role emphasizes outstanding customer service, coordination with housekeeping, processing payments, and promoting Marriott Bonvoy memberships. Full-time benefits include health and wellness coverage, paid time off, and exclusive hotel discounts.

Qualifications

• Greet and welcome guests with a warm, professional demeanor.
• Process check-ins and check-outs accurately and efficiently.
• Handle reservations, modifications and cancellations as needed.
• Provide guests with information about hotel services, local attractions, and dining recommendations.
• Coordinate with housekeeping and other departments to ensure smooth operations.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and adherence to hotel policies.
• Process reservations, modifications, and cancellations as needed.
• Provide guests with information about hotel services, amenities, local attractions, and dining recommendations.
• Handle guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.
• Monitor the mobile dashboard to send mobile keys prior to arrival time.
• Accurately process payments, including cash, credit cards, and Marriott Bonvoy points.
• Manage room inventory and communicate with housekeeping to ensure rooms are ready for arrivals.
• Assist in upselling rooms and promoting Marriott Bonvoy membership enrollment.

Job description

Waterford Hotel Group seeks a Guest Service Agent in Hartford to be the welcoming face of the hotel. You will handle check-ins/outs, manage reservations, and assist guests with inquiries while upholding Marriott and Waterford standards.

The role emphasizes outstanding customer service, coordination with housekeeping, processing payments, and promoting Marriott Bonvoy memberships. Full-time benefits include health and wellness coverage, paid time off, and exclusive hotel discounts.