Guest Services Agent

Bardessono; Evansville (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Hampton Inn Evansville is seeking a front desk professional to greet guests, check them in/out, and manage reservations and charges. You will use the Front Office system for daily transactions, handle payments securely, and ensure guest satisfaction across varying shifts.

The role requires strong communication, teamwork, and the ability to work nights, weekends, and holidays. A calm, professional demeanor and the ability to work comfortably in an office-like setting are essential.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Enjoy working as and being part of a team that provides great experiences for our guests.
• Ability to work in a standard office environment.
• Prolonged periods of sitting and computer work.

Responsibilities

• Greet and communicate cordially with guests, check them in and out.
• Post charges accurately and promptly.
• Know how to use Front Office system for daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations and block rooms as needed.
• Know hotel rates, discounts, and handling procedures.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Customer service

Communication skills

Team player

Cash handling

Reservations knowledge

Tools

Front desk software

Job description

8000 Eagle Crest Blvd, Evansville, Indiana 47715

Our comfortable Evansville, IN hotel, Hampton Inn Evansville, provides the perfect place to relax and unwind or enjoy some exercise. Stroll on the beautiful paved trail that surrounds our lakeside property. The hotel is situated on the shores of Eagle Lake in the metro hub of the Illinois-Indiana-Kentucky Tri-State area.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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