Guest Services Agent

Mr C. Hotels

Evansville (IN)

Hybrid

USD 17,000 - 22,000

Full time

3 days ago

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Job summary

Hampton Inn Evansville is seeking a friendly front desk associate to welcome guests, check them in/out, and handle payments with accuracy. You will assist with reservations and ensure guest satisfaction in a collaborative team environment.

The role requires good communication, computer skills, and the ability to work varied shifts, including nights and weekends, in a hotel setting. Join a team dedicated to creating positive guest experiences.

Qualifications

High work ethic and self-initiative.
May work varying schedules including nights, weekends, and holidays.
Enjoy working as part of a team that provides great guest experiences.
Ability to work in an office environment.
Strong keyboarding and computer skills.

Responsibilities

Greet and check guests in and out promptly and professionally.
Post charges accurately and know the Front Office system.
Handle cash, checks, and card payments correctly.
Manage reservations and block rooms for special requests.
Understand hotel rates, discounts, and cancellation procedures.

Skills

Team player

Flexibility

Strong work ethic

Effective communicator

Job description

8000 Eagle Crest Blvd, Evansville, Indiana 47715

Our comfortable Evansville, IN hotel, Hampton Inn Evansville, provides the perfect place to relax and unwind or enjoy some exercise. Stroll on the beautiful paved trail that surrounds our lakeside property. The hotel is situated on the shores of Eagle Lake in the metro hub of the Illinois-Indiana-Kentucky Tri-State area.

Job Description

What you will be doing

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Requirements

What we are looking for

High work ethic and self-initiative
May be required to work varying schedules to include nights, weekends, and holidays
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Physical Requirements (In-Office Role)
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.