Guest Experience Specialist

Spencer's; Egg Harbor Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible work environment

Career advancement

Competitive base salary

Bonus opportunity

Vacation, Personal, Sick and Holiday

Medical, Dental, Vision, Disability, 1

Life and AD&D insurance

401k with a company match

30% merchandise discount

Job summary

Spencer's in Egg Harbor Township, New Jersey is seeking a Customer Service Associate to provide quality verbal and written support to customers and handle general business questions.

This role emphasizes responsive communication, issue resolution, data filing, and monthly reporting of call activity; you will work with a dynamic team in a flexible environment with comprehensive benefits.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience with Microsoft Office including Word and Excel.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Customer- and business-focused mindset.

Responsibilities

• Answer customer calls and resolve issues within predefined parameters.
• Respond to complaints with timely field input where required.
• Respond to internet inquiries or concerns and resolve as needed.
• Maintain files and report monthly call activity.

Skills

Strong written and verbal comms

Customer service mindset

Organization skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Spencer's in Egg Harbor Township, New Jersey is seeking a Customer Service Associate to provide quality verbal and written support to customers and handle general business questions.

This role emphasizes responsive communication, issue resolution, data filing, and monthly reporting of call activity; you will work with a dynamic team in a flexible environment with comprehensive benefits.