Guest Experience Specialist

Turf Hotels, Inc.; City of Albany (NY); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Competitive Pay

PTO – Holiday, Vacation, Personal Days

Medical and Dental Insurance

Short-Term Disability Insurance

401K Retirement Program

Room Night Discounts

Employee Awards

Referral Program

Job summary

Turf Hotels, Inc. is seeking a Front Desk Associate in Albany, NY. You will be at the hub of guest interaction, delivering a warm, proactive hospitality experience and addressing guest needs with care and efficiency.

The role requires a friendly, responsible attitude, the ability to multitask, and a flexible schedule including holidays and weekends. Benefits include medical, dental, 401K, and employee discounts on stays.

Qualifications

• Experience in greeting guests and resolving inquiries.
• Ability to handle cash and balance at shift end.
• Strong communication and professional demeanor.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Post guest charges and handle payments per hotel policies.
• Communicate guest comments across departments.
• Answer calls and assist lobby visitors.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

Turf Hotels, Inc. is seeking a Front Desk Associate in Albany, NY. You will be at the hub of guest interaction, delivering a warm, proactive hospitality experience and addressing guest needs with care and efficiency.

The role requires a friendly, responsible attitude, the ability to multitask, and a flexible schedule including holidays and weekends. Benefits include medical, dental, 401K, and employee discounts on stays.