Guest Experience Specialist

ABM Industries; Charlotte (NC); On-site; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in Charlotte is seeking a reliable Greeter to welcome visitors and provide information for their visit. You will contribute to a positive first impression by assisting guests and guiding them to the right department.

No high school diploma is required and on-the-job training is provided. Applicants must be 18+; prior customer service is preferred but not required. This role emphasizes friendly, professional guest interactions and teamwork.

Qualifications

• Must be 18 years of age or older.
• No experience required and on-the-job training provided.
• No high school diploma, GED or college degree required.
• One (1) year of prior customer service or similar experience preferred.

Responsibilities

• Maintain an assigned work area, ensuring cleanliness and safety policies.
• Offer hospitality services to guests and create a positive first impression.
• Anticipate and respond to guest needs in a friendly, helpful manner.
• Communicate clearly and professionally.
• Enact facility emergency procedures when necessary.
• Remain calm, professional, and polite with disgruntled guests.
• Maintain knowledge of products, policies and procedures.
• Direct customers to the appropriate department based on their needs.
• Work as a team player and support other departments.
• Attend required meetings and training sessions.
• Provide optimal levels of customer service wherever possible.

Skills

Customer service

Hospitality

Communication

Education

No high school diploma not required

Job description

ABM Industries in Charlotte is seeking a reliable Greeter to welcome visitors and provide information for their visit. You will contribute to a positive first impression by assisting guests and guiding them to the right department.

No high school diploma is required and on-the-job training is provided. Applicants must be 18+; prior customer service is preferred but not required. This role emphasizes friendly, professional guest interactions and teamwork.