GREETER

ABM Industries; Charlotte (NC); On-site; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in Charlotte is seeking a reliable Greeter to welcome visitors and provide information for their visit. You will contribute to a positive first impression by assisting guests and guiding them to the right department.

No high school diploma is required and on-the-job training is provided. Applicants must be 18+; prior customer service is preferred but not required. This role emphasizes friendly, professional guest interactions and teamwork.

Qualifications

• Must be 18 years of age or older.
• No experience required and on-the-job training provided.
• No high school diploma, GED or college degree required.
• One (1) year of prior customer service or similar experience preferred.

Responsibilities

• Maintain an assigned work area, ensuring cleanliness and safety policies.
• Offer hospitality services to guests and create a positive first impression.
• Anticipate and respond to guest needs in a friendly, helpful manner.
• Communicate clearly and professionally.
• Enact facility emergency procedures when necessary.
• Remain calm, professional, and polite with disgruntled guests.
• Maintain knowledge of products, policies and procedures.
• Direct customers to the appropriate department based on their needs.
• Work as a team player and support other departments.
• Attend required meetings and training sessions.
• Provide optimal levels of customer service wherever possible.

Skills

Customer service

Hospitality

Communication

Education

No high school diploma not required

Job description

Job Description

We are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1

Responsibilities

• Maintain an assigned work area, which may be a business entrance, and performs housekeeping duties to ensure cleanliness and adhere to safety policies
• Offer hospitality services to guests and creates a positive first impression
• Anticipate and responds to guest's needs in a friendly and positive helpful manner
• Communicate clearly and professionally
• Enact facility emergency procedures when necessary
• Remain calm, professional, and polite when working with disgruntled guests
• Maintain knowledge of relevant products, policies and procedures
• Direct customer to appropriate department based on their needs
• Work as a team player and actively contribute to the efforts of all other departments
• Attend all required meetings and training sessions
• Provides optimal levels of customer service wherever possible

Qualifications

Basic Qualifications:

• Must be 18 years of age or older
• No experience required and on-the-job training provided
• No high school diploma, GED or college degree required

Preferred Qualifications:

• One (1) year of prior customer service or similar experience preferred

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.