Guest Experience Lead: Front Desk & Visitor Services

Union Depot; Gloucester (MA); On-site; USD 45,000 - 50,000; Full time

Job summary

ABM is seeking a friendly and professional receptionist to greet visitors, manage check-in, answer calls, and support meeting logistics at our Gloucester, MA site. You will coordinate badge issuance, escort procedures, and assist with mail, deliveries, and inquiries, while maintaining a welcoming front desk presence.

The ideal candidate has 2-5 years of relevant experience, strong communication, and proficiency with Microsoft Office (Outlook, Word, Excel, Teams).

Qualifications

• 2-5 years of experience in a receptionist, front desk, administrative support, office coordinator, customer service, hospitality, or visitor management role.
• Experience supporting a professional corporate, technology, manufacturing, engineering, healthcare, or industrial environment preferred.
• Strong customer service orientation and commitment to creating a positive visitor experience.
• Exceptional verbal, written, and interpersonal communication skills.

Responsibilities

• Greet and welcome visitors, employees, vendors, and contractors in a professional and courteous manner.
• Manage visitor check-in and check-out procedures, including badge issuance and logs.
• Monitor lobby activities and ensure compliance with site access requirements.
• Answer and direct incoming phone calls and inquiries, providing accurate information.
• Maintain reception coverage and provide exceptional customer service.
• Coordinate meeting logistics including notifications, conference room support, and visitor badges.
• Manage shared inbox communications related to visitor arrivals and inquiries.
• Assist with mail, packages, and courier services as needed.

Skills

Receptionist experience

Customer service

MS Office

Communication skills

Tools

Outlook

Word

Excel

Teams

Job description

ABM is seeking a friendly and professional receptionist to greet visitors, manage check-in, answer calls, and support meeting logistics at our Gloucester, MA site. You will coordinate badge issuance, escort procedures, and assist with mail, deliveries, and inquiries, while maintaining a welcoming front desk presence.

The ideal candidate has 2-5 years of relevant experience, strong communication, and proficiency with Microsoft Office (Outlook, Word, Excel, Teams).