Guest Experience Specialist

Friendly Express, Inc.; Brunswick (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Friendly Express, Inc. is seeking a Customer Service Associate to support store operations with a focus on delivering exceptional customer experiences.

You will assist with food preparation, cash register duties, cleaning, and general store tasks to ensure smooth operations and a welcoming environment for all customers. In this role you will greet customers, handle transactions, assist with promotions, and maintain store cleanliness.

Qualifications

• Excellent customer service and communication skills.
• Ability to operate a cash register and handle cash accurately.
• Basic language and mathematical skills.
• Willingness to work weekends, nights, and holidays.

Responsibilities

• Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur. Complete customer transactions including gas/fuel, retail sales, and food service items.
• Adhere to federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee and beverages are available at all times.
• Follow Friendly Express uniform, appearance, and dress code policies.
• Adhere to the execution of established safety and security policies and procedures
• Ensure the proper execution of all assigned store level marketing programs.
• Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
• Maintain a clean customer-ready store inside and outside.
• Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
• Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
• Keep store looking neat and attractive.
• Communicate with Management team regarding customer requests or complaints and any vendor related concerns. Follow all company policies, procedures, and quality standards.
• Assume other duties and responsibilities as assigned to accommodate store operational needs.
• Represent the Friendly Express brand by exemplifying Friendly Express core values.

Skills

Customer service

Cash handling

Retail sales

Food service

Education

High school diploma or equivalent

Tools

POS system

Job description

Friendly Express, Inc. is seeking a Customer Service Associate to support store operations with a focus on delivering exceptional customer experiences.

You will assist with food preparation, cash register duties, cleaning, and general store tasks to ensure smooth operations and a welcoming environment for all customers. In this role you will greet customers, handle transactions, assist with promotions, and maintain store cleanliness.