Guest Experience Specialist (Retail & Food Service)

Friendly Express Inc.; Lawtey (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Friendly Express Inc. is seeking a Customer Service Associate to join Store Operations. The role focuses on delivering world-class service, supporting the management team, and performing store-level tasks including food preparation, cashier duties, cleaning, and overall operation.

They will greet customers, handle transactions, maintain store appearance, and ensure compliance with policies and safety standards while contributing to a positive shopping experience for all customers.

Qualifications

• Age 18+ required.
• Ability to multi-task and perform repetitive tasks while standing.
• Basic language and mathematical skills.
• Ability to read and understand simple instructions and memos.
• Willingness to work weekends, nights, and holidays as scheduled.
• Punctual and reliable attendance.

Responsibilities

• Greet customers warmly and provide fast, friendly service across gas/fuel, retail, and foodservice.
• Handle cash register transactions accurately and follow cash handling procedures.
• Comply with laws and policies related to sale of restricted items.
• Maintain fresh, high-quality food and beverages and ensure availability.
• Follow uniform, appearance, and dress code guidelines.
• Adhere to safety, security, and store policy requirements.
• Support store marketing programs and promote loyalty initiatives to customers.
• Keep store clean and welcoming inside and outside, including restrooms and equipment.

Job description

Friendly Express Inc. is seeking a Customer Service Associate to join Store Operations. The role focuses on delivering world-class service, supporting the management team, and performing store-level tasks including food preparation, cashier duties, cleaning, and overall operation.

They will greet customers, handle transactions, maintain store appearance, and ensure compliance with policies and safety standards while contributing to a positive shopping experience for all customers.