Guest Experience Specialist

Regis Corporation; Bethlehem Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Regis Corporation is seeking a Guest Service Representative to welcome guests, assist with registrations and reservations, and process payments. The role emphasizes friendly, attentive service to ensure a smooth and secure stay, with responsibilities including check-ins, room assignments, and handling guest requests.

The position requires strong English communication, professional demeanor, and knowledge of hotel procedures to maintain high service standards and guest satisfaction.

Qualifications

• Provide highest quality of service to guests at all times.
• Able to read, write and understand English to service guest needs.

Responsibilities

• Greet and register guests and provide room assignments with special requests accommodated when possible.
• Handle check-ins and check-outs efficiently and professionally.
• Maintain cash handling accuracy and balance at end of shift.
• Provide information on local services and hotel amenities to guests.

Skills

Customer service

Cash handling

Reservations

Greet & register

Tools

PMS

Job description

Regis Corporation is seeking a Guest Service Representative to welcome guests, assist with registrations and reservations, and process payments. The role emphasizes friendly, attentive service to ensure a smooth and secure stay, with responsibilities including check-ins, room assignments, and handling guest requests.

The position requires strong English communication, professional demeanor, and knowledge of hotel procedures to maintain high service standards and guest satisfaction.