Guest Experience & Spa Sales Concierge

Riverside Casino & Golf Resort; Iowa; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedule

Job summary

Riverside Casino & Golf Resort in Iowa is seeking a Client Coordinator for our Salon and Spa to greet guests, schedule services and support sales. You will manage appointments, educate guests on offerings, balance the register, and assist with inventory while delivering exceptional service.

The role involves coordinating bookings, closing sales, and supporting training sessions, with a full-time or part-time schedule including weekends and holidays. Competitive hourly pay with PTO upon hire.

Qualifications

• High school diploma preferred.

Responsibilities

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Regularly attend, participate in and support training and staff meetings “Huddles”.
• Responsible for inventory control.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer. Other duties as assigned.

Education

High school diploma

Job description

Riverside Casino & Golf Resort in Iowa is seeking a Client Coordinator for our Salon and Spa to greet guests, schedule services and support sales. You will manage appointments, educate guests on offerings, balance the register, and assist with inventory while delivering exceptional service.

The role involves coordinating bookings, closing sales, and supporting training sessions, with a full-time or part-time schedule including weekends and holidays. Competitive hourly pay with PTO upon hire.