Guest Experience Shift Supervisor

Family Entertainment Group; Baraboo (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Family Entertainment Group is seeking a Shift Supervisor to support the General Manager in Baraboo, WI. You will lead team members during scheduled shifts, address guest concerns, and ensure adherence to policies and procedures to deliver a high-quality guest experience.

Ideal candidates have a high school diploma, at least 6 months in a senior arcade role, and demonstrated leadership and communication skills, with a calm, customer-focused approach to issue resolution.

Qualifications

• High school diploma or equivalent.
• 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Identify and address operational weaknesses or staffing challenges.
• Set the standard for professionalism and teamwork by leading through example.
• Support staff training and assist in implementing new or updated policies and procedures.
• Serve as the first point of contact for guest concerns and complaints.
• Greet customers, assess their needs, and deliver solutions that exceed expectations.
• Provide accurate information regarding games, merchandise, and facility features.
• Demonstrate the use of games or equipment as needed.
• Resolve guest issues in a timely and professional manner to ensure satisfaction.
• Collaborate with the General Manager to assess employee performance and contribute to personnel development.

Skills

Leadership

Communication

Customer service

Education

High school diploma or equivalent

Job description

Family Entertainment Group is seeking a Shift Supervisor to support the General Manager in Baraboo, WI. You will lead team members during scheduled shifts, address guest concerns, and ensure adherence to policies and procedures to deliver a high-quality guest experience.

Ideal candidates have a high school diploma, at least 6 months in a senior arcade role, and demonstrated leadership and communication skills, with a calm, customer-focused approach to issue resolution.