SHIFT SUPERVISOR

Family-Entertainment-Group; Columbia Township (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Family Entertainment Group in the United States is seeking a Shift Supervisor to support the General Manager, lead team members during shifts, greet guests, resolve concerns, and ensure adherence to policies across the facility.

The role emphasizes staff development, safety, and delivering a high-quality guest experience, with responsibility for training, operations oversight, and maintaining a welcoming environment for guests and colleagues.

Qualifications

• High school diploma or equivalent.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and strong communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Address guest concerns and provide solutions that exceed expectations.
• Maintain professionalism and teamwork by setting a positive example.
• Assist in staff training and implement updated policies.
• Ensure safety procedures and security practices are followed.
• Resolve guest issues in a timely and professional manner.
• Collaborate with the General Manager on staff performance and development.

Skills

Leadership

Communication

Customer service

Staff supervision

Education

High school diploma or equivalent

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Position Summary

The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.

Key Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations
• Delegate tasks and oversee project completion
• Identify and address any operational weaknesses or staffing challenges
• Set the standard for professionalism and teamwork by leading through example
• Support staff training and assist in implementing new or updated policies and procedures
• Serve as the first point of contact for guest concerns and complaints
• Greet customers, assess their needs, and deliver solutions that exceed expectations
• Provide accurate information regarding games, merchandise, and facility features
• Demonstrate the use of games or equipment as needed
• Resolve guest issues in a timely and professional manner to ensure satisfaction
• Collaborate with the General Manager to assess employee performance and contribute to personnel development
• Stay informed of current promotions, sales events, payment policies, and safety procedures
• Remain vigilant and proactive in identifying security risks and potential theft
• Take appropriate action when incidents arise, following company guidelines and protocols
• Be fully capable of performing and training others on all Arcade Attendant responsibilities
• Maintain strong, respectful working relationships with all departments and team members
• Enforce company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
• Support a safe, clean, and welcoming environment for both staff and guests
• Perform other duties as assigned by the General Manager

Requirements

Qualifications

• High school diploma or equivalent required
• At least 6 months experience as a Senior Arcade Attendant or similar
• Demonstrated leadership and communication skills
• Ability to handle customer service situations calmly and effectively

Family Entertainment Group is an equal opportunity employer.