Guest-Experience Shift Leader

Long John Silver's; Lawton (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Employee meal program

Job summary

Long John Silver's is seeking a motivated Shift Manager in Lawton, OK to lead the restaurant team and deliver outstanding guest experiences. You will drive staffing, ensure food safety and quality, and coach crew and management to meet performance goals.

The role emphasizes teamwork, accountability, and a proactive approach to guest service, daily operations, and profitability in a fast-paced environment.

Qualifications

• Must be 18 years of age or older and have a high school diploma or equivalent.
• Minimum 3 months’ experience as a team member in a fast-paced restaurant.
• Completed Shift Manager Training is preferred.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves guest concerns promptly and motivates the team to excel.
• Leads the team, collects VOC feedback, and ensures proper staffing.
• Maintains food safety, accuracy, and quality across all items.
• Drives profitability by managing inventory and reducing waste.
• Creates a welcoming atmosphere and supports training and growth.

Skills

Customer service

Team leadership

Food safety

Communication

Education

High School Diploma or Equivalent

Job description

Long John Silver's is seeking a motivated Shift Manager in Lawton, OK to lead the restaurant team and deliver outstanding guest experiences. You will drive staffing, ensure food safety and quality, and coach crew and management to meet performance goals.

The role emphasizes teamwork, accountability, and a proactive approach to guest service, daily operations, and profitability in a fast-paced environment.