Guest Experience Team Member

Long John Silver's; Durant (OK); On-site; USD 12,000 - 17,000; Full time

Job summary

Long John Silver's in Durant, OK is seeking a motivated Team Member to provide outstanding guest experiences. You will greet guests, take orders, prepare food, and help keep the dining area clean and welcoming.

This entry-level role emphasizes teamwork, a positive attitude, reliability, and the ability to work in a fast-paced environment. No previous experience required—trainings are provided to help you grow.

Qualifications

• Must be 16 years of age or older.
• Must have reliable transportation and the ability to work rotating shifts.
• Take absolute pride in everything you do.
• Value customer service and hold the ability to positively impacts our guests' experience.
• Work well in a fast-paced environment.
• Practice high quality food and cleanliness standards.
• Bring an upbeat energy and positive attitude to the team.
• Has a commitment to timeliness and a sense of urgency
• Ability to interpret and follow instructions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Responsibilities

• Ensures 100% satisfaction for all LJS (Long John Silver) guests
• Greet and positively engage guests
• Accurately accept the guests' orders and process payment
• Prepare every order exactly as guest requested, with the highest quality product, as quickly as possible
• Solves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfied
• Keeps service area stocked, dining room tables and floor clean, and cleans and restocks restrooms
• Arrives on shift with a positive attitude and contributes to the success of the restaurant
• Treats all guests and team members with respect
• Accountable for positive engagement at every guest encounter
• Ensures all ingredients and food products are stored, handled, prepared, and presented with the greatest care and concern for guest satisfaction and food safety
• Consistently follows preparation procedures and cooking methods to produce high quality products to include the shortening management
• Provides, to every guest, bell-ringing quality service and taste experience
• Maintains clean, safe, and comfortable work are for guests and team members
• Clean as you go mentality - Ensure the restaurant’s interior and exterior, including furnishings and equipment, are always clean and in excellent working condition
• Provides an environment that encourages guests to return
• Perform other duties as assigned by restaurant management

Skills

Customer service

Teamwork

Fast-paced

Positive attitude

Job description

Long John Silver's in Durant, OK is seeking a motivated Team Member to provide outstanding guest experiences. You will greet guests, take orders, prepare food, and help keep the dining area clean and welcoming.

This entry-level role emphasizes teamwork, a positive attitude, reliability, and the ability to work in a fast-paced environment. No previous experience required—trainings are provided to help you grow.