Guest Experience Shift Leader

Dave & Buster's Inc.; Highlands Ranch (CO); On-site; USD 24,000 - 28,000; Full time

Job summary

Main Event is seeking a Shift Supervisor to be responsive and empathetic to guest needs, drive floor innovation, and foster a collaborative team environment. The role requires knowledge of Main Event operations and a willingness to pitch in across departments as needed.

The position emphasizes age 21+, supervisory experience, problem-solving in a fast-paced setting, attention to detail, and excellent customer service and employee relations.

Qualifications

• 21+ years old
• Interest in a management career with Main Event
• Problem-solving in a fast-paced environment
• Detail-oriented, multi-tasking, able to work under pressure
• Excellent customer service and employee relations

Responsibilities

• Maintain the center’s appearance through established facility cleanliness standards.
• Hold yourself and others accountable for creating a culture of high performance.
• Collaborate with others to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly and effectively in verbal and written form.
• Be responsive and empathetic to guest needs; maintain guest focus while driving improvement and innovation.
• Recognize core competencies of Main Event and make decisions to protect the brand.
• Represent Main Event in a professional manner when conducting business.

Skills

Supervisory experience

Customer service

Communication skills

Alcohol Seller/Server Certification

Job description

Main Event is seeking a Shift Supervisor to be responsive and empathetic to guest needs, drive floor innovation, and foster a collaborative team environment. The role requires knowledge of Main Event operations and a willingness to pitch in across departments as needed.

The position emphasizes age 21+, supervisory experience, problem-solving in a fast-paced setting, attention to detail, and excellent customer service and employee relations.