Guest Experience Shift Lead: Peppa Pig World of Play Michigan

Merlin; Auburn Hills (MI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Free Merlin attractions admission for你

Health, dental, and vision benefits

Tuition assistance programs

PTO + 401(k)

Growth opportunities within Merlin

Energetic workplace

Job summary

Merlin's Peppa Pig World of Play Michigan is hiring a Guest Experience Shift Lead. This entry-level leadership role supports daily operations, assists guests and teammates, and learns leadership skills with guidance from seasoned supervisors.

The position offers a hands-on environment and a pathway into management. Ideal candidates are outgoing, enjoy helping others, and have customer service experience in retail, food service, entertainment, or attractions.

Qualifications

• Experience in customer service, retail, food service, entertainment, or attractions.
• Outgoing, positive, confident when talking to people.
• Interested in growing into leadership roles.

Responsibilities

• Support the Guest Experience team during daily operations.
• Jump in to help guests and teammates as needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Support a fun, safe, and welcoming environment for families.
• Work closely with supervisors and other attraction teams.

Skills

Customer service

Leadership potential

Communication

Calm under pressure

Job description

What you'll bring to the team

Guest Experience Shift Lead

Peppa Pig World of Play Michigan

Pay Rate: $15.98/hour

Your first step into leadership starts here!

Looking to grow into leadership but don’t have years of management experience yet?This could be the perfect next step.

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands-on, entry-level leadership role where you’ll learn how to lead in a fun, fast-paced environment — with support from experienced supervisors and managers every step of the way.

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

Qualifications & Experience

What You’ll Do

• Help support the Guest Experience team during daily operations
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

Why This Role Is Great for New Leaders

• A great first leadership role for someone ready to grow
• Learn valuable leadership and guest service experience
• Work alongside supportive supervisors and managers
• Build confidence leading a team in a real attraction environment
• No corporate office experience needed

What We’re Looking For

You’d be a great fit if you:

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Are available weekends + holidays

Previous leadership or training experience is helpful, but not required.

Benefits

Why You’ll Love It Here

• Free Merlin attractions admission for you + friends/family
• Health, dental, and vision benefits
• Tuition assistance programs
• PTO + 401(k) options
• Growth opportunities within Merlin Entertainments
• A fun, energetic workplace where no two days are the same

Pay Range

USD $15.98/Hr.