Guest Experience Shift Lead - Inspire Guests & Lead Teams

Merlin Entertainments; Milpitas (CA); On-site; USD 24,000 - 35,000; Full time

Job summary

Merlin Entertainments is seeking a Guest Experience Shift Lead for LEGOLAND Discovery Center Bay Area. Lead front-line teams to deliver exceptional guest experiences and ensure safe, smooth guest flow during peak times.

You will coach and develop Hosts, champion health and safety, and coordinate with Operations, Admissions, and Retail to resolve guest issues promptly. Join a playful, customer-focused team at LEGOLAND Discovery Center Bay Area.

Qualifications

• High school diploma or GED is required.
• Experience in attractions, entertainment, or service-based roles preferred.
• Proven customer service and guest interaction skills.
• Passion for entertaining children and families.
• Ability to train, coach, and develop others effectively.
• Fun, outgoing, and confident leadership style.
• Strong communication and motivational skills.
• Commitment to delivering top-tier guest experiences.

Responsibilities

• Assign, support, and motivate front-line teams to be guest-obsessed.
• Manage queues and guest flow safely and efficiently during peak times.
• Champion health, safety, and compliance across all departments.
• Resolve guest issues quickly by coordinating with the right teams.
• Train and develop Hosts (customer service, safety standards & more).
• Coach performance, elevate service standards.
• Jump in where needed—training, scheduling, engagement, and support.

Skills

Customer service

Leadership

Communication

Coaching

Education

High school diploma

Job description

Merlin Entertainments is seeking a Guest Experience Shift Lead for LEGOLAND Discovery Center Bay Area. Lead front-line teams to deliver exceptional guest experiences and ensure safe, smooth guest flow during peak times.

You will coach and develop Hosts, champion health and safety, and coordinate with Operations, Admissions, and Retail to resolve guest issues promptly. Join a playful, customer-focused team at LEGOLAND Discovery Center Bay Area.