Guest Experience & Service Support Specialist

Thunderdome-Restaurant-Group; Mason (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Thunderdome Restaurant Group is seeking a full-time support team member in Mason, OH. You will greet guests, answer phones, take reservations, help with carry out operations, and assist both the service and bar teams with prep, stocking, and cleaning.

You’ll handle guest requests professionally, maintain a clean, safe environment, and contribute to a cooperative team culture in a growing restaurant group.

Qualifications

• Guest service experience preferred.
• Ability to multi-task in a fast-paced environment.
• Must be able to follow written and oral instructions.

Responsibilities

• Greets guests, answers phones and makes reservations.
• Assists with carry out operations.
• Supports service team with clearing, cleaning and resetting tables.
• Supports bar team with bar prep, stocking and cleaning glassware.
• Handles guests' requests and complaints professionally to ensure satisfaction.

Skills

Customer service

Teamwork

Communication

Multi-tasking

Job description

Thunderdome Restaurant Group is seeking a full-time support team member in Mason, OH. You will greet guests, answer phones, take reservations, help with carry out operations, and assist both the service and bar teams with prep, stocking, and cleaning.

You’ll handle guest requests professionally, maintain a clean, safe environment, and contribute to a cooperative team culture in a growing restaurant group.