Guest Experience Service Assistant — Flexible Hours & Growth

PF Changs China Bistro; Honolulu (HI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

On-the-job training

Advancement opportunities

Discounted meals

Referral program

Team member discounts

Holiday closures

401(k) plan

Health insurance

Paid sick leave

Job summary

PF Changs China Bistro Honolulu is hiring Busser, Runner and Service Assistant roles to support dine-in and takeout operations, assist with catering orders, and ensure a clean, well-organized dining experience for guests.

No prior experience is required as training is provided; teamwork and customer service are essential. The role offers flexible scheduling, competitive pay with tips, and opportunities for advancement in a fast-paced Pan-Asian restaurant environment.

Qualifications

• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler’s Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Responsibilities

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed. Also, removes bus tubs from the bar to kitchen dishwasher station
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Skills

Customer service

POS system

Multitasking

Teamwork

Food handler card

Tools

Espresso/coffee machines

Iced tea equipment

Lemon slicer

POS system

Job description

PF Changs China Bistro Honolulu is hiring Busser, Runner and Service Assistant roles to support dine-in and takeout operations, assist with catering orders, and ensure a clean, well-organized dining experience for guests.

No prior experience is required as training is provided; teamwork and customer service are essential. The role offers flexible scheduling, competitive pay with tips, and opportunities for advancement in a fast-paced Pan-Asian restaurant environment.