Guest Experience Server - Hospitality Pro

The Post Oak; Biloxi (MS); On-site; USD 4,100 - 5,500; Part time

Job summary

The Post Oak in Biloxi is seeking an experienced server to join our restaurant team. You will deliver friendly, professional service, present menus, take orders and ensure guests have a memorable dining experience.

Responsibilities include maintaining dining room cleanliness, handling guest requests, and complying with gaming and alcohol service standards to ensure a high-quality guest experience.

Qualifications

• Previous serving experience required.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Ability to deliver at a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.

Responsibilities

• The exhibit is conducted in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Performing cleaning tasks as needed or directed by supervisor. Assist in ensuring cleanliness of the dining room during service.
• Observe guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned by your supervisor or manager.

Skills

Serving experience

Oral communication

Interpersonal skills

Flexible schedule

Guest service

Teamwork

Job description

The Post Oak in Biloxi is seeking an experienced server to join our restaurant team. You will deliver friendly, professional service, present menus, take orders and ensure guests have a memorable dining experience.

Responsibilities include maintaining dining room cleanliness, handling guest requests, and complying with gaming and alcohol service standards to ensure a high-quality guest experience.