Guest Experience Server | Growth, Benefits & Team Wellness

Olympia Hospitality; Durham (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Health coverage

401K plan

PTO

7 paid holidays

Earned wage access

Exclusive hotel travel discounts

Job summary

Olympia Hospitality and Hilton Garden Inn Durham/ University Medical Center are seeking a friendly Restaurant Server to deliver exceptional guest experiences with a smile. The role emphasizes great service, menu knowledge, and proactive hospitality to drive repeat visits.

You will greet guests, take accurate orders, and coordinate with kitchen and bar staff to ensure timely, accurate service while maintaining a clean and welcoming dining environment.

Qualifications

• Experience in hospitality or food service is a plus.
• Must be of legal age if serving alcohol.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients and dietary restrictions.
• Take orders accurately and enter them into the POS system, communicating modifications clearly to the kitchen.
• Serve food and beverages promptly and ensure proper portioning, presentation, and temperature.
• Monitor cleanliness of tableware and replenish items as needed.
• Anticipate guests’ needs and provide proactive assistance and refills.
• Coordinate timing with kitchen and bar staff to ensure timely service.
• Relay guest feedback to management for prompt resolution.
• Process payments accurately and present bills at the end of the meal.

Skills

Customer service

Communication

Attention to detail

Under pressure

Education

Server experience preferred

Job description

Olympia Hospitality and Hilton Garden Inn Durham/ University Medical Center are seeking a friendly Restaurant Server to deliver exceptional guest experiences with a smile. The role emphasizes great service, menu knowledge, and proactive hospitality to drive repeat visits.

You will greet guests, take accurate orders, and coordinate with kitchen and bar staff to ensure timely, accurate service while maintaining a clean and welcoming dining environment.