Guest Experience Server — Growth, Wellness & Perks

The Olympia Companies; Swarthmore (Delaware County); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid holidays

Job summary

The Olympia Hospitality is seeking a Restaurant Server to provide exceptional customer service in a welcoming, team-oriented environment. You will greet guests, guide them through menus, and ensure accurate order taking and timely service.

Responsibilities include assisting guests with selections, handling POS transactions, coordinating with kitchen and bar staff, and maintaining a clean, inviting dining area.

Qualifications

• Customer-focused server with excellent communication and upselling skills.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills

Customer service

Job description

The Olympia Hospitality is seeking a Restaurant Server to provide exceptional customer service in a welcoming, team-oriented environment. You will greet guests, guide them through menus, and ensure accurate order taking and timely service.

Responsibilities include assisting guests with selections, handling POS transactions, coordinating with kitchen and bar staff, and maintaining a clean, inviting dining area.