Guest Experience Server for Hot Pot & BBQ

Torsap Thai Kitchen; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

K-Pot in Columbia, SC is seeking a restaurant server to take orders, answer questions about the menu, and sell the restaurant’s food and drinks. You will take payment, communicate orders to kitchen staff, seat customers, and help with customer service and cleaning.

Ideal candidates have 1+ year of server experience, strong menu knowledge, and a passion for hospitality. This role requires occasional lifting and the ability to work in a fast-paced environment.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and multitasking abilities are essential.
• Ability to describe all menu items and specials confidently.

Responsibilities

• Primary job function is to ensure guest satisfaction, by providing quality customer service throughout the dining experience
• Menu knowledge should be extensive. Awareness and ability to describe all food, drink, and special menu items
• Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
• All orders should be relayed to the service bar and the kitchen via the POS tablet
• Continuous interaction with the kitchen to ensure delivery of all food items
• Setting up and maintaining sections throughout the shift
• Should possess the ability to multi-task and be aware of several tables progression through the dining experience
• Cash handling: closing out of all table checks in an orderly and timely fashion. Providing the guest with accurate and complete change, coupled with a sincere "Thank You," and invitation to return
• Ability to lift boxes occasionally up to 25lbs. Ability to work in various temperature environments, for example low temperature in the refrigerator and high temperature in the cooking area. Should expect to exert a fast paced mobility thought shift between 4 and 10 hours in length
• Be a team player, assisting other team members whenever needed to ensure customer satisfaction
• Post shift side work, as assigned via corresponding section assignment. May be required to perform other related duties, as assigned

Skills

Customer service

Cash handling

POS experience

Multitasking

Teamwork

Tools

POS system

Job description

K-Pot in Columbia, SC is seeking a restaurant server to take orders, answer questions about the menu, and sell the restaurant’s food and drinks. You will take payment, communicate orders to kitchen staff, seat customers, and help with customer service and cleaning.

Ideal candidates have 1+ year of server experience, strong menu knowledge, and a passion for hospitality. This role requires occasional lifting and the ability to work in a fast-paced environment.