Guest Experience Server — Flexible Hours, Tips Included

Trailborn Hotels & Resorts; Williams (AZ); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401(k)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Hotels & Resorts in Williams, AZ is seeking a part-time Server to take orders, serve meals and beverages, handle payments at the POS, and ensure guest satisfaction throughout shifts. You must have morning availability, meet legal serving age, and hold or obtain TIPS certification within 90 days.

Excellent English communication, attention to detail, and a calm, team-focused demeanor are essential in our fast-paced environment.

Qualifications

• AM Availability.
• Meets minimum legal age to serve alcoholic beverages.
• TIPS certification (or ability to obtain within 90 days of hire).
• Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Excellent communication skills in English (verbal, non-verbal, and written).
• Ability to perform basic arithmetic and handle POS transactions accurately.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Ability to maintain confidentiality of guest and company information.

Responsibilities

• Maintain thorough knowledge of the menu, ingredients, beverage offerings, correct glassware, and garnishes.
• Greet, welcome, and acknowledge all guests.
• Set tables per service standards and maintain cleanliness of work areas and equipment.
• Serve food and beverages, answer menu questions, and process orders in the POS system.
• Communicate special requests, allergies, and dietary needs to the kitchen.
• Check in with guests to ensure satisfaction and address needs.
• Present checks, process payments, and thank guests.
• Maintain knowledge and use of equipment and cleaning procedures.
• Coordinate with kitchen on questions, availability, wait times, and changes.
• Assist team by running food, bussing tables, and restocking.
• Complete closing duties and secure service areas.
• Maintain clean, professional uniform and appearance.
• Foster positive teamwork and align with company goals.
• Adhere to quality, safety, and service standards.

Skills

AM Availability

TIPS certification

English communication

POS handling

Detail oriented

Team player

Cash handling

Tools

POS system

Job description

Trailborn Hotels & Resorts in Williams, AZ is seeking a part-time Server to take orders, serve meals and beverages, handle payments at the POS, and ensure guest satisfaction throughout shifts. You must have morning availability, meet legal serving age, and hold or obtain TIPS certification within 90 days.

Excellent English communication, attention to detail, and a calm, team-focused demeanor are essential in our fast-paced environment.