Guest Experience Server — Flexible Hours & Faster Pay

The Cheesecake Factory; Kapolei (HI); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Paid vacation and sick time

Medical, Dental, Vision, and Rx

Virtual care

Faster Pay

50% shift meals and 25% dining-disount

Job summary

The Cheesecake Factory in Kapolei, Hawaii is seeking a Server to deliver warm hospitality in a fast-paced environment. You will guide guests through the menu, take accurate orders, and ensure timely service, while handling payments with care and maintaining a welcoming atmosphere.

Qualified candidates have 12+ months serving experience, strong communication, and the ability to multitask. This role offers full-time or part-time opportunities with earning potential including tips and benefits.

Qualifications

• At least 12 months serving experience in a full-service restaurant.
• Team player with strong communication and interpersonal skills.
• Ability to multitask and stay organized in a high-volume environment.
• Experience with payment processing and basic math skills.
• Dedicated, dependable, punctual, and reliable with a strong work ethic.
• Adaptable, problem-solving mindset with consistent attention to detail.
• Passion for hospitality, guest satisfaction, and teamwork.
• Ability to lift up to 35 pounds, stand for extended periods, and be 18 years or older.

Responsibilities

• Warmly greet guests, creating a welcoming guest experience.
• Build rapport through casual conversation while providing attentive service.
• Orchestrate dining experiences in alignment with our defined service standards.
• Take and enter accurate orders using a POS system.
• Actively listen during guest interactions to anticipate needs.
• Share menu knowledge by making recommendations and answering questions about food allergies and ingredients.
• Guide guests in beer and spirit selections while demonstrating wine knowledge.
• Coordinate with the kitchen to ensure order accuracy and timely service.
• Deliver food and drinks with speed and urgency.
• Fill and refill beverages, clear tables, and manage multiple tables.
• Process payments accurately, including cash handling and card transactions.
• Follow instructions, procedures, and alcohol service guidelines.
• Demonstrate ownership of sidework and closing tasks to maintain cleanliness and organization.
• Work well under pressure with a positive, patient attitude.

Skills

Serving experience

Payment processing

Multitasking

Team player

Strong communication

Job description

The Cheesecake Factory in Kapolei, Hawaii is seeking a Server to deliver warm hospitality in a fast-paced environment. You will guide guests through the menu, take accurate orders, and ensure timely service, while handling payments with care and maintaining a welcoming atmosphere.

Qualified candidates have 12+ months serving experience, strong communication, and the ability to multitask. This role offers full-time or part-time opportunities with earning potential including tips and benefits.