Guest Experience Server - Fast-Paced, Team-Oriented

Westin - Crystal City; Arlington (VA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Westin - Crystal City is seeking a Restaurant Food Server to provide guests with prompt, courteous service and a positive dining experience. You will take orders, deliver meals, and maintain a well-organized section throughout your shift.

Greet guests, enter orders into the POS, and ensure accurate presentation. You will also check back for guest satisfaction, assist with resetting tables, and uphold safety and sanitation standards in a fast-paced hotel dining environment.

Qualifications

• Excellent customer service and communication abilities are required.
• Friendly, professional, and guest-focused demeanor.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable, organized, and a strong team player.
• Comfortable using POS and restaurant systems.

Responsibilities

• Greet guests and provide friendly, professional service.
• Take food and beverage orders accurately and enter them into the POS system.
• Deliver orders promptly and ensure correct presentation.
• Check back with guests and ensure satisfaction throughout the meal.
• Maintain cleanliness and organization of your section and service areas.
• Assist with resetting tables and supporting teammates as needed.
• Follow all safety, sanitation, and service standards.
• Communicate effectively with the kitchen and service teams.
• Handle payment transactions and follow proper cash handling procedures.

Skills

Customer service

Communication

Team oriented

Multitasking

Tools

POS system

Job description

Westin - Crystal City is seeking a Restaurant Food Server to provide guests with prompt, courteous service and a positive dining experience. You will take orders, deliver meals, and maintain a well-organized section throughout your shift.

Greet guests, enter orders into the POS, and ensure accurate presentation. You will also check back for guest satisfaction, assist with resetting tables, and uphold safety and sanitation standards in a fast-paced hotel dining environment.