Guest Experience Server: Fast-Paced, Friendly Service

Applebee's Neighborhood Grill + Bar; Ionia (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Applebee's Neighborhood Grill + Bar in Michigan’s Ionia area is seeking a friendly server to delight guests by taking orders, serving food and beverages, and ensuring a smooth dining experience.

You will greet guests, explain menu items, input orders accurately, process payments, and keep the dining area clean and welcoming. Flexibility for evenings and weekends is preferred, with a team-oriented, proactive attitude.

Qualifications

• Excellent customer service skills and the ability to exceed guests’ expectations.
• Ability to work efficiently in a fast-paced environment.
• Good attitude toward teamwork.
• Strong work ethic, with a willingness to take initiative.
• Confident, outgoing demeanor.
• Flexibility to work a variable schedule, including evenings and weekends.
• Ability to be mobile for a minimum of 4 hours, bend, stoop and lift up to 20 pounds.

Responsibilities

• Greets guests and interacts with every guest to create a friendly upbeat work environment.
• Familiarize guests with the menu and make appropriate suggestions when requested.
• Take guests orders and input them correctly in the POS using the write, repeat and review rule.
• Serve food and beverages using the Applebee’s TEAM delivery system.
• Pre bus table and sweep the surrounding area to keep it clean and comfortable.
• Collect payment from customers in a timely manner using the QR code or POS.
• Completes daily cleaning work tasks and maintains a clean and safe working environment.
• Anticipate guests' needs in order to facilitate an enjoyable dining experience.

Skills

Customer service

Teamwork

Communication

Flexibility

Initiative

Job description

Applebee's Neighborhood Grill + Bar in Michigan’s Ionia area is seeking a friendly server to delight guests by taking orders, serving food and beverages, and ensuring a smooth dining experience.

You will greet guests, explain menu items, input orders accurately, process payments, and keep the dining area clean and welcoming. Flexibility for evenings and weekends is preferred, with a team-oriented, proactive attitude.