Guest Experience Server

IHOP; Durant (OK); On-site; USD 20,000 - 32,000; Full time

Job summary

IHOP in Durant, OK is seeking a friendly, efficient server to provide prompt service to guests from greeting to seating and order delivery. You will work as part of the dining room team to ensure a welcoming experience.

Responsibilities include taking orders, explaining menu items, handling payments, clearing tables, resetting dining areas, and maintaining clean, organized service stations in compliance with hygiene standards. Flexibility with shifts and a positive attitude are valued.

Qualifications

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.

Responsibilities

• Develop and maintain professional relationships with IHOP guests and staff.
• Follow Service Guidelines to ensure high-quality guest experiences.
• Handle guest complaints professionally and invite them to return.
• Learn IHOP terminology and menu knowledge to assist guests.
• Adhere to SOP for guest checks and banking procedures.
• Stock and rotate supplies in service areas and dining room.
• Comply with health, sanitation, and safety guidelines.

Job description

IHOP in Durant, OK is seeking a friendly, efficient server to provide prompt service to guests from greeting to seating and order delivery. You will work as part of the dining room team to ensure a welcoming experience.

Responsibilities include taking orders, explaining menu items, handling payments, clearing tables, resetting dining areas, and maintaining clean, organized service stations in compliance with hygiene standards. Flexibility with shifts and a positive attitude are valued.