Guest Experience Server — Create Memorable Moments

Kimpton Hotels & Restaurants; Winston-Salem (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Kimpton Hotels & Restaurants in Winston-Salem is seeking a friendly, guest-focused server to provide outstanding service in a fast-paced restaurant environment. You will greet guests, take orders, serve food and beverages, and help create memorable dining experiences.

The role requires 1 year of experience, ability to balance multiple tasks, and strong knowledge of the menu, wines, and allergy information. You will work closely with the team, learn the POS system, and contribute to a positive,

Qualifications

• 1 year of experience in a similar or supportive role.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide support and assistance to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.

Skills

Customer service

Communication

Multitasking

Wine knowledge

Flexible schedule

POS system

Tools

POS system

Job description

Kimpton Hotels & Restaurants in Winston-Salem is seeking a friendly, guest-focused server to provide outstanding service in a fast-paced restaurant environment. You will greet guests, take orders, serve food and beverages, and help create memorable dining experiences.

The role requires 1 year of experience, ability to balance multiple tasks, and strong knowledge of the menu, wines, and allergy information. You will work closely with the team, learn the POS system, and contribute to a positive,