Guest Experience Server & Beverage Guide

Hotel Greystone; Miami Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Hotel Greystone is seeking a Server to deliver memorable dining experiences through attentive service, product knowledge, and genuine hospitality. You will engage guests with personalized service from greeting to payment, while upselling premium offerings and maintaining accuracy and timing.

Responsibilities include guiding guests through menu and beverage selections, communicating with the kitchen and bar, handling payments with integrity, resolving issues gracefully, and ensuring guest

Qualifications

• Excellent guest service and communication skills.
• Ability to anticipate guest needs and handle dietary restrictions with professionalism.
• Strong knowledge of food and beverage offerings and pairings.
• Attention to detail and ability to enter orders accurately.
• Cash handling experience and basic math proficiency.
• Effective problem-solving and conflict resolution abilities.

Responsibilities

• Provide personalized, professional service from greeting to payment.
• Guide guests through menu and beverage selections and upsell premium offerings.
• Enter orders accurately and communicate with kitchen and bar teams for flawless execution.
• Maintain high standards of timing, presentation, and overall service quality.
• Handle payments and ensure guest checks are accurate and closed properly.
• Resolve guest concerns promptly while maintaining a positive demeanor.

Job description

Hotel Greystone is seeking a Server to deliver memorable dining experiences through attentive service, product knowledge, and genuine hospitality. You will engage guests with personalized service from greeting to payment, while upselling premium offerings and maintaining accuracy and timing.

Responsibilities include guiding guests through menu and beverage selections, communicating with the kitchen and bar, handling payments with integrity, resolving issues gracefully, and ensuring guest