Guest Experience Server

Universal Store; Tulsa (OK); On-site; USD 24,000 - 35,000; Full time

Job summary

IHOP in Tulsa, OK is seeking a front-of-house server to provide prompt, courteous service to guests. You will greet, seat, take orders, serve, and process remittances while maintaining a clean dining area.

Applicants should be able to read and comprehend orders, handle guest interactions, and work as part of a team. Training and uniform standards apply, with opportunities for advancement in a fast-paced environment.

Qualifications

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• IHOP training course work as assigned.

Responsibilities

• Develop and maintain professional working relationships with IHOP employees and guests.
• Execute the “Service Guidelines” per the IHOP SOP to ensure a high – quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Job description

IHOP in Tulsa, OK is seeking a front-of-house server to provide prompt, courteous service to guests. You will greet, seat, take orders, serve, and process remittances while maintaining a clean dining area.

Applicants should be able to read and comprehend orders, handle guest interactions, and work as part of a team. Training and uniform standards apply, with opportunities for advancement in a fast-paced environment.