Guest Experience Server

Society Burger LLC; Tulsa (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Rib Crib in Tulsa, OK is seeking a dining room attendant to coordinate guest seating and service, greet guests with the standard greeting, and guide them through the six steps of service.

You will present menus, answer questions, upsell items with sizzle words, handle calls and catering questions, record orders, relay to the kitchen, and help keep the dining area welcoming and orderly; prior restaurant experience is preferred and a Food Handler’s Permit may be required.

Qualifications

• Ability to clearly communicate both orally and written as required to serve guests and supervise dining room activities.
• Understands basic math concepts as required to total costs and make change.
• Proficient use of restaurant equipment including headset, microphone and POS systems such as Aloha or View Touch.
• Minimum six months previous restaurant industry experience based upon management’s discretion.

Responsibilities

• Greeting and seating all guests using the Rib Crib greeting and proceeding to use the six steps of service.
• Presents menu, answers questions, suggestively sells menu items using “sizzle words”, and answers questions regarding food and service.
• Answers phone calls by the third ring, determines the nature of the call and directs calls to appropriate persons. Takes call-in orders and answers catering questions when necessary.
• Records guests’ orders on check.
• Relays order to kitchen and serves courses from kitchen.
• Prepares and suggests drinks, desserts, and stocks service bars as determined by establishment’s size and practices.
• Observes guests’ dining experiences and is able to respond to any additional requests and to determine when a meal has been completed.
• Totals bill and accepts payment or refers patron to Cashier.
• Clears and resets counters or tables at conclusion of each meal and shift.
• Demonstrates a willingness to assume any responsibility or perform any task ("shift to assist") regardless of nature to demonstrate that teamwork is part of the operating culture. All other duties as assigned.

Skills

Communication

Basic math

Teamwork

Tools

POS systems

Job description

Rib Crib in Tulsa, OK is seeking a dining room attendant to coordinate guest seating and service, greet guests with the standard greeting, and guide them through the six steps of service.

You will present menus, answer questions, upsell items with sizzle words, handle calls and catering questions, record orders, relay to the kitchen, and help keep the dining area welcoming and orderly; prior restaurant experience is preferred and a Food Handler’s Permit may be required.