Guest Experience Server

Big Whiskey's American Restaurant & Bar; Owensboro (KY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free uniforms

Job summary

Big Whiskey's American Restaurant & Bar in Owensboro, KY is seeking a hospitality-driven server to provide friendly, responsive service and create a memorable dining experience for guests. Your main objective is to ensure guests have a marvelous time and want to return.

Responsibilities include greeting guests promptly, describing specials, taking orders, relaying to the kitchen, delivering meals, and processing payments, while maintaining a clean station and assisting teammates as needed.

Qualifications

• Minimum 1 year of service experience.
• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a micros system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Responsibilities

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you’re there to personally take care of them
• Introduce yourself
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guest will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
• Perform side work at the start and end of each shift as required by the service station assignment
• Anticipate the guests' needs i.e. napkins, drink refills, appetizer plates
• Build Regulars
• Maintain clean service areas and pre bus tables
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable
• When dropping check, don’t travel too far, check back ASAP
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Skills

Customer service

Communication

Cash handling

Micros POS knowledge

Guest relations

Tools

Micros POS system

Job description

Big Whiskey's American Restaurant & Bar in Owensboro, KY is seeking a hospitality-driven server to provide friendly, responsive service and create a memorable dining experience for guests. Your main objective is to ensure guests have a marvelous time and want to return.

Responsibilities include greeting guests promptly, describing specials, taking orders, relaying to the kitchen, delivering meals, and processing payments, while maintaining a clean station and assisting teammates as needed.