Security Concierge New Silver Spring, Maryland

Comstock Holding Companies, Inc.; Silver Spring, Northern (MD, KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Comstock Holding Companies, Inc. is seeking a Security Officer: Concierge to manage the front desk at a downtown Maryland office building. You will ensure daily operations align with policy, support guests, tenants, and vendors, and maintain safety and security standards.

You will handle access control, reports, and incident investigations while delivering excellent customer service and responding to safety concerns in a fast-paced environment.

Qualifications

• High School Diploma required.
• Minimum 2 years’ experience in customer-service related job.
• Valid driver's license without major violations.
• Must be certified security professional (VA Unarmed Security Officer/Courier, DCJS) or obtain within 60 days.
• Excellent communication and problem-solving skills.

Responsibilities

• Access control for guests, tenants, and vendors.
• Assist with elevator and door access for all guests.
• Provide customer service to clients, customers, and visitors.
• Prepare daily activity, access control, and incident reports.
• Observe and report safety concerns.
• Patrol common areas.
• Oversee opening, management, and closing of the facility daily.
• Review maintenance checklists and conduct safety audits.
• Resolve customer concerns escalated to front-line staff.
• Complete incident forms and investigations as directed.
• Record and track work using required software applications.
• Perform other duties as assigned.

Skills

Customer service

Safety awareness

Communication skills

Time management

Integrity

Education

High School Diploma

Job description

The Security Officer: Concierge is responsible for the daily management of the front desk at its located office building lobby. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations.

Responsibilities:

• Access c ontrol for guests, tenants, and vendors.
• Provide elevator assistance and door assistance to all guests.
• Provide customer service and assistance to clients, customers, and visitors.
• Daily activity report , access control reports, and incident reports daily.
• Observation and reporting of all safety concerns.
• Patrol the common areas .
• Directly oversees all day-to-day activities associated with opening, managing, and closing the facility .
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual .
• Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates .
• Completes Incident Forms and conducts incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office .
• Consistently and effectively uses software applications necessary to record and track work.
• Performs other duties as assigned.

Qualifications

• High School Diploma
• Minimum of 2 years’ experience in customer-service related job
• Valid driver's license without major violations
• Flexibility to work after hours and weekends, as needed
• Flexibility to work through lunches (paid) on a constistent basis unless advance arrangements made in accordance with division/department policies.
• Must be a certified security professional (VA Unarmed Security Officer/Courier, aka DCJS) by the state of Virginia or will be required to obtain certification within 60 days of start /transfer date.
• Outgoing personality with ability to relate to diverse group of people and build/ maintain strong relationships
• Strong sense of urgency
• Strong problem-solving, time management and communication skills
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

PHYSCIAL DEMANDS AND WORK ENVIRONMENT

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

ONE COMSTOCK, ONE MISSION: Deliveringextraordinary experiences inplacespeople live, work, and play. To support Comstock’s core mission statement, all team members mustdemonstratea commitment to customer satisfaction while promoting professionalism, collaboration, and respect for all individuals and organizations that do business with Comstock.

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

Maryland Compensation Range

$18 - $19 USD