Guest Experience Sales Specialist

Red River Ski Area Inc; New Mexico; Hybrid; USD 17,000 - 25,000; Full time

Job summary

Red River Ski Area Inc is seeking Sales Representatives to greet guests, handle in-person and over-the-phone sales and reservations, and promote a friendly, welcoming environment. You will respond quickly to guests' needs and ensure accurate information and smooth transactions at the point of sale.

Key duties include cash handling, operating the sales software, processing tickets and rentals, and assisting guests with mountain information, with weekend/holiday availability as needed.

Qualifications

• Willingness to learn new software; training provided.
• Dependable and punctual with daily scheduling.
• Strong guest and employee relations; be pleasant and patient.
• Able to multitask in a fast-paced environment.
• May be required to stand for long periods.
• May work holidays and weekends.

Responsibilities

• Greet guests, listen, and understand their needs.
• Instruct guests on Waiver Stations.
• Sell Lift Tickets, Rentals, Lessons, and Winter Tubing.
• Collect payment using sales software and manage cash.
• Verify cash drawer at shift start and report discrepancies.
• Keep work area clean and organized.
• Provide directions and information about the mountain and services.
• Dispense information about Red River Ski Area, trail conditions, and activities.
• Communicate information effectively in person or by phone.
• Collect and verify necessary information for purchases.
• Process changes to guest purchases or reservations.
• Coordinate with supervisors in Guest Services and Ski School.
• Issue Season Passes and Employee Passes.
• Load employee debit cards and payroll deduction forms.
• Keep kiosks stocked and resolve user issues.
• Handle mail and messages.
• Perform clerical duties and operate Lost and Found.
• Be willing to work weekends, holidays, overtime if required.
• Opening and closing procedures

Skills

Guest service

Cash handling

Multitasking

Punctuality

Communication

Education

High School Diploma or GED

Job description

Red River Ski Area Inc is seeking Sales Representatives to greet guests, handle in-person and over-the-phone sales and reservations, and promote a friendly, welcoming environment. You will respond quickly to guests' needs and ensure accurate information and smooth transactions at the point of sale.

Key duties include cash handling, operating the sales software, processing tickets and rentals, and assisting guests with mountain information, with weekend/holiday availability as needed.