Ski Resort Sales & Guest Experience Specialist

Sugarloaf Mountain Corporation; Big Sky (MT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free ski pass

Discounted tickets

Discounted rentals

Team housing

Wellness day

PTO

Monthly events

Job summary

Big Sky Resort is seeking a Mountain Sports School Sales Agent to assist guests in selecting lessons and securing lift access at the front desk. The role emphasizes energetic customer service, clear communication, and meticulous handling of sales in a fast-paced environment.

You will guide guests of all ages, process transactions, and maintain an inviting, organized desk that gets guests on the slopes with confidence and excitement.

Qualifications

• Previous customer service and/or resort experience preferred.
• Experience with outdoor activities or recreational sales is a plus.
• Excellent communication skills—both written and verbal.
• Confident with computers and Microsoft Office Suite.
• Skilled at prioritizing and staying calm during busy times.
• Outgoing, approachable, and genuinely excited to talk about skiing and riding.
• Familiarity with RTP | One Resort software is a plus.

Responsibilities

• Build expert-level knowledge of Big Sky Resort and the Mountain Sports School to confidently guide guests toward the right lesson options
• Accurately process lesson and lift ticket sales while capturing guest information and maintaining a high level of professionalism
• Deliver exceptional customer service while juggling high volumes of in-person interactions
• Keep the sales desk area clean, organized, and ready for the day’s traffic
• Provide friendly and personalized attention to every guest—ensuring they leave with all the information (and stoke!) they need

Skills

Customer service

Resort experience

Communication skills

Computer skills

Tools

One Resort

MS Office

Job description

Big Sky Resort is seeking a Mountain Sports School Sales Agent to assist guests in selecting lessons and securing lift access at the front desk. The role emphasizes energetic customer service, clear communication, and meticulous handling of sales in a fast-paced environment.

You will guide guests of all ages, process transactions, and maintain an inviting, organized desk that gets guests on the slopes with confidence and excitement.