Guest Experience & Sales Associate

EWC Growth LLC.; Chicago, Northern (IL, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Waxing services

Skincare discounts

401k plan

Sick leave

Life insurance

Disability insurance

FSA & dependent care

Job summary

EWC Growth LLC in Chicago, IL is seeking a Guest Service Associate to deliver an exceptional guest experience while achieving sales goals and supporting management with daily administrative tasks.

The role requires excellent communication, a friendly demeanor, and the ability to upsell services and retail. You will handle check-ins, payments, reservations, and keep the lobby clean and welcoming.

Qualifications

• High school diploma or GED.
• 2+ years customer service or sales experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication with strong attention to detail.
• Good time management and organizational skills.
• Flexible to perform external or internal events.
• Ability to work flexible days and hours, including weekends/evenings.
• Professional appearance as defined in the EWC Growth Associate Handbook.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products.
• Upsell and cross-sell retail products & various waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Arrive to work timely following the appropriate dress code, including wearing of the required name tag.
• Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Confirm each guest service(s) and offer recommended/related add on service(s).
• Administer check-ins and check-outs, processing payments, refunds and reservation requests.
• Inform the guest of the pre-booking benefits and how to utilize the app to reschedule.
• Organize the reservation book based on guest requests and associate availability.
• Perform opening and closing procedures for the center.
• Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Time management

Organizational skills

Flexible schedule

Professional appearance

Education

High school diploma or GED

Job description

EWC Growth LLC in Chicago, IL is seeking a Guest Service Associate to deliver an exceptional guest experience while achieving sales goals and supporting management with daily administrative tasks.

The role requires excellent communication, a friendly demeanor, and the ability to upsell services and retail. You will handle check-ins, payments, reservations, and keep the lobby clean and welcoming.