Guest Experience Runner – Housekeeping

HHM Hospitality; Fort Worth (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

HHM Hospitality is seeking a friendly Housekeeping Runner to fulfill guest requests with the proper presentation and assist the housekeeping team by removing trash and soiled linen.

You will inventory linen closets, restock supplies, and respond to guest needs quickly while following safety guidelines and HHM EarthView sustainability practices. This role requires reliable English communication and the ability to lift up to 50 lbs.

Qualifications

• Must be able to communicate in written and verbal form in English.
• Excellent organizational skills.

Responsibilities

• Report Housekeeping Office and PBX team at start of shift.
• Fulfill and deliver guest requests with the proper presentation.
• Inventory and maintain cleanliness of all linen closets and empty trash.
• Resupply guest room supplies in the linen closet daily.
• Offer assistance to guest when requested or needed.
• Report any maintenance deficiencies to housekeeping.
• Employ proper use and maintenance of equipment and supplies.
• Make sure all storage closets are clean and neat daily
• Respond appropriately to any hotel emergency or safety situation.
• Pick up and deliver guest request items in a timely manner and calling them in as complete once they have been delivered.
• Report to work as scheduled, in proper uniform, and following company appearance standards.
• Collect trash from various areas throughout the property and take it to the designated area.
• Consistently maintain a positive, friendly, helpful attitude that ensures a positive guest experience.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Other duties as assigned by management.

Skills

English communication

Organizational skills

Job description

HHM Hospitality is seeking a friendly Housekeeping Runner to fulfill guest requests with the proper presentation and assist the housekeeping team by removing trash and soiled linen.

You will inventory linen closets, restock supplies, and respond to guest needs quickly while following safety guidelines and HHM EarthView sustainability practices. This role requires reliable English communication and the ability to lift up to 50 lbs.